Arrived to the airport 15kg over weight – I have a donation of clothes for slum kids Bangkok and I forgot to arrange "excess allowance" with TG.
I wadded into the nearest corner, head bowed like a shamed student. I slumped over the problem and started burning. Each time I swabbed it dry then stood up to move it burst it's banks. I was stuck and running out of hankie
When I got upstairs I wondered why she had band aids and was sitting in a chair and not a queue? I never went back and these unanswered thoughts will haunt me.
On entering the VIP (Gold lounge) I was delighted to see “Roelene” behind the counter, she is a sprightly 74 year old Qantas lounge receptionist. For the last 12 months during my monthly voyages she has not been seen and I always enquire. She had been injured at home, then illnesses and lately she just happen to be working on days that I don't travel.
She had decided to retire. She said I was so lucky because today is her last shift and quite odd because she has not worked on a Sunday for 6 months. I only know her from her job, I enjoy her enthusiasm and firmness to her job description, it's a vibe thing.
I know the TG staff are always overly keen to serve (I don't think Qantas staff will get that). The hostess immediately investigated and promptly returned with a special conversion plug that she retrieved from her personal travel bag. Wow – that’s service!
"Identify your customer before someone else does!"
Some years ago he paid around aud$50,000 for the life membership (I guess he used my money but he insist that’s not true, he used my money on other bad decisions). The member club was a good idea that went bad through corruption and/or selfish people.
• “Biz class” passengers now get access to the same VIP desk (but not kart), but wait there's more, we also get express luggage so I was out of the airport while he was fishing at the luggage carousel ( I was going wait but I'm not a slow buffalo - see below).
• I should have shouted “you idiot” but I remember “the rules for being human”.
Everybody makes mistakes, but how do we grow from that experience, some become leaders and others get in a rut. The difference between a rut and a grave is the depth!
I decided to try the new Skytrain link – awesome
Within the Airport (basement) you walk onto train and and beamed into the heart of the city. I took the express (150 baht) 15 mins
The airport link station is Makkasan – 1.5km from my base
Read more about the skytrain link http://auswathai-sawasdee.blogspot.com/2011/02/suvarnabhumi-airport-named-fifth-best.html
A brief escalator (spoken as alligator if your Thai) ride to the taxi stand and your away.
The taxi driver tried to seduce me into a freelance fee (ie., no meter), he hinted the large heavy suitcases were tough work loading into the car. I offered him 1million baht. He was a little peeved at my sarcasm but he quickly regained focus (budgets), a renewed smile and a variation on the sales pitch.
Before he could finish his pitch I offered 100baht more than I think he expected, he was stunned and gratified. Now I have an enthusiastic (well paid) audience for my comedy skit and bastard Thai language skills, so I began. He enjoyed the jokes so much, but I did not! I skipped to skit 2 - spoken Thai.
I explained the suitcases were loaded with clothes for slum kids Bangkok (Sister Joan). He rejoiced with “Khun jai dee maak maak” every minute or so of the 9 minute journey to my apartment (I use 9 coz it's good luck in Thailand). On arrival he did not want the agreed "fee" now asking for a lower value? (so now my money is no good - what the). I insisted he take the correct weight, an extra (100baht).
Khun Jai dee maak maak (translation) “you/sir heart goo much much”
read more at http://www.wat.austhai.biz/Home/thai-culture/the-heart-culture
I received an email about a Biz deal that suddenly changed from loss to profit. of $10,000 .... now how did that happen over night. Was it Karma or good luck.
In keeping with Buddhism culture I will hand a taxable value over to Sister Joan's project.
From a recent “bootcamp” I observed the humanistic vales. Some people saw problems whilst others saw opportunity and got busy (that's me)... I looked in our sales folder of “motivational suggestions” and decided on this one
“There is one thing worse than training employees and losing them, and that's not training them and keeping them. (Zig Ziglar)”
more about out bootcamp
My action plan
I brought 2 workshops books to engage with Thai staff
– one exercise is to declare and share “Work and Life values”
I will use this experience to bring the workshop to the team in Aus
all the above happend in less than 16 hrs after that you have to have password access (sealed section) oh yeah about the slow Buffalo
A herd of buffalo can only move as fast as the slowest buffalo. And when the herd is hunted, it is the slowest and weakest ones at the back that are killed first. This natural selection is good for the herd as a whole, because the general speed and health of the whole group keeps improving by the regular killing of the weakest members.
ok now here is a twist ...
In much the same way, the human brain can only operate as fast as the slowest brain cells. Now, as we know, excessive intake of alcohol kills brain cells. But naturally, it attacks the slowest and weakest brain cells first. In this way, regular consumption of beer eliminates the weaker brain cells, making the brain a faster and more efficient machine